Customer Relationship Officer

Company Description

Firstcry Franchise Viman-nagar - Pune's Biggest Franchise store

Role Description

As a Customer Relationship Officer, your contributions will be essential in creating

exceptional shopping experiences for our customers and fostering long-term

relationships. Your responsibilities will include, but are not limited to:

Greeting all customers warmly and ensuring a welcoming environment throughout

the store.

Understanding customer needs and providing knowledgeable recommendations

on products, offers, and promotions.

Ensuring prompt and efficient customer service, including handling inquiries,

complaints, and feedback with professionalism and empathy.

Maintaining comprehensive product knowledge, staying updated on new arrivals

and existing inventory.

Assisting customers with billing, packaging, and any post-sales support required.

Managing loyalty programs, promotional campaigns, and customer engagement

initiatives to maximize satisfaction and repeat business.

Collaborating with other retail staff to achieve sales targets, maintain store

standards, and contribute to a positive team environment.

Documenting and resolving customer requests and concerns, escalating issues

• when necessary to the Store Manager.

Qualifications

• Hardworking, 12th pass , good in communication