Customer Relationship Management Specialist

Job Title: Customer Relationship Manager (CRM) Construction Industry

Location: Chennai

Job Summary

Responsible for managing customer relationships and coordinating all commercial documentation, including bank guarantees (BG), e-invoices, e-way bills, and collections, ensuring timely payments and high customer satisfaction.

Key Responsibilities

• Handle customer queries, coordination and relationship management for ongoing and new construction projects.
• Coordinate end-to-end process for Bank Guarantees (BG) application, documentation, follow-up, renewals and closure with banks and clients.
• Prepare, verify and manage e-invoices and e-way bills as per GST requirements.
• Track outstanding payments, follow up for collections, and escalate delays where required.
• Resolve billing and documentation issues through effective problem solving and coordination with internal teams (projects, accounts, site teams).
• Maintain accurate records and MIS for BG, e-invoices, e-way bills and collections.

Candidate Profile

• Graduate with 25 years of experience in CRM/commercial coordination, preferably in the construction/infra industry.
• Hands-on experience in BG documentation, e-invoicing, e-way bill generation and collections.
• Strong problem-solving ability and ownership mindset.
• Good written and verbal communication skills in English and local language.
• Proficiency in MS Office; exposure to ERP/CRM systems is an added advantage