Customer Relationship Management Manager

Company Description

Srishti Fine Jewelry, established in 1995 in Bangalore by Binti and Suresh Arora, is renowned for its exquisite certified fine jewelry. The brand is synonymous with a wide range of meticulously handcrafted pieces, created by skilled artisans and finished to world-class standards. Specializing in bespoke designs, Srishti combines love, devotion, and passion for perfection in every creation. Today, Srishti is a dynamic and professionally managed enterprise recognized for its excellence and artistry.

Job Title -

CRM & Client Relations Manager Luxury Jewelry

Experience Required

37 years

Preferred Industry Background

• LuxuryJewelry
• Hospitality
• Fashion / Premium Retail

(Client handling & service mindset is mandatory)

Role Overview

We are hiring aCRM & Client Relations Manager who can seamlessly handleHNI clients on the sales floor and remotely , while owning the entireclient relationship lifecycle from lead generation to repeat purchases.

This is ahands-on role , requiring close coordination with the sales team, direct customer interaction, and strong follow-up discipline.

Key Responsibilities

Client Handling & Sales Floor Support

• Personally handleHNI and premium clients on the sales floor and via telecalling.
• Support walk-in customers, price inquiries, and product details during peak hours.
• Act as a bridge betweenclients and sales staff , especially during theprobation period .
• Ensure a smooth, personalized luxury buying experience.

CRM Management & Client Database

• Manage and maintain aclean, detailed client database (purchase history, preferences, occasions).
• Track follow-ups for:
• Bridal jewelry
• Custom orders
• High-ticket gold & diamond pieces
• Ensure zero lead or inquiry is missed.

Client Communication & Digital CRM

• Respond promptly to client messages and inquiries on:
• Zoho CRM
• WhatsApp API
• Instagram DMs
• Handleprice queries, availability checks, appointment bookings , and store visit coordination.
• Maintain brand tonepolite, polished, and premium.

Feedback & Customer Experience

• Collect structuredclient feedback post-purchase.
• Capture insights on:
• Buying experience
• Sales interaction
• Product satisfaction
• Share actionable feedback with management and sales teams for improvement.

Lead Management & New Client Acquisition

• Work onnew leads generated via Meta campaigns (Instagram/Facebook) .
• Contact, qualify, and nurture leads.
• Convert digital leads intostore walk-ins and appointments .
• Coordinate with marketing to improve lead quality and conversion.

Required Skills & Traits

• Strong interpersonal and communication skills.
• Experience handlingluxury / HNI clientele confidently.
• Comfortable withtelecalling + in-store interaction .
• Organized, follow-up driven, and detail-oriented.
• Familiar with CRM tools (Zoho preferred), Excel, and WhatsApp-based CRM workflows.
• Understands emotional buying (weddings, gifting, milestones).

What Youll Get:

• Salary: Competitive (7 LPA onwards, depending on experience)
• Be part of a growing legacy brand with modern ambitions
• Opportunity to shape customer experiences in the luxury jewelry space
• A collaborative, supportive work environment

To Apply:

Send your resume + a short note to

Subject: CRM Manager Your Name