Customer Relationship Management Manager

Now Hiring: Customer Relationship Manager (CRM) & MIS Executive Only Real Estate experienced is preferred.

Company: SPACENEST Real Estate Advisory Private Limited - Mandate firm

Location: Mumbai (Across western suburbs)

Experience: 3+ Years

We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.

Key Responsibilities:

Manage the entire customer lifecycle from booking to possession

Handle post-sales activities, collections, and home loan disbursement coordination

Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)

Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication.

Ensure customer queries and complaints are resolved within defined TAT

Maintain accurate documentation and project-wise customer records

Coordinate and manage RERA-related matters internally in collaboration with the Legal team.

Prepare and present MIS reports to management

Prepare and present MIS reports to builder management

Drive process improvements through complaint analysis and tracking

Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)

Key Requirements:

Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred)

Strong knowledge of ERP systems, MIS reporting, and documentation

Excellent communication, coordination, and team management skills

Ability to manage multiple stakeholders and deadlines effectively

Proficiency in MS Office & Advanced Excel

What Were Looking For:

A proactive professional with strong problem-solving and leadership skills

Someone who can drive customer satisfaction and collections efficiently

Ability to work in a fast-paced and target-driven environment