Customer Relationship Management Manager

CRM Manager Sales Operations & Pipeline Management

We are hiring a CRM Manager to own and manage our sales CRM system and pipeline operations . This role is critical in ensuring lead discipline, data accuracy, follow-ups, and smooth coordination between BDMs, Salespersons, and Management .

This is a process-driven role ideal for someone who understands sales funnels, reporting, and execution rigor.

• Own and manage the CRM system (Zoho / HubSpot / Salesforce / Pipedrive or similar)
• Ensure all leads, meetings, follow-ups, and deal stages are updated accurately
• Collect daily and weekly reports from BDMs and Salespersons
• Track lead movement across the pipeline (Lead Meeting Trial Order Closure)
• Assign and reassign leads to salespersons as per territory and workload
• Monitor follow-ups, delays, and inactive leads and escalate when required
• Maintain data hygiene (duplicate removal, correct tagging, status accuracy)
• Prepare weekly and monthly sales dashboards for management
• Coordinate closely with the BDM team to ensure smooth handover of leads
• Support management in forecasting and performance analysis
• Ensure CRM discipline is followed across the organization
  

• 1-2 years of experience in CRM Management / Sales Operations
• Hands-on experience with at least one CRM platform (Zoho, HubSpot, Salesforce, Pipedrive, etc.)
• Strong understanding of sales funnels and pipeline management
• Excellent coordination, follow-up, and reporting skills
• High attention to detail and data accuracy
• Comfortable working with multiple stakeholders (BDM, Sales, Management)
• Proficient in Excel / Google Sheets / dashboards
  

• Experience in B2B / industrial / manufacturing sales environments
• Familiarity with lead generation workflows and sales KPIs
• Experience creating sales performance dashboards
• Ability to enforce process discipline diplomatically