Customer Relationship Management Manager

Company Description

Jaygee Hospitality Services Pvt. Ltd. connects restaurant, caf, and bar brands with prime commercial spaces strategically matched to their unique concepts and growth plans. Leveraging deep industry expertise and a pan-India network, the company specializes in positioning brands for long-term success in the food and beverage sector. Trusted by leading F&B brands, Jaygee Hospitality creates scalable opportunities in top locations across the country. Whether starting a single outlet or expanding across cities, the company partners with clients to transform culinary visions into thriving destinations.

Role Description

This is an on-site, full-time Customer Relationship Management (CRM) Manager role based in India. The CRM Manager will oversee customer relationships by designing and implementing effective strategies to enhance client satisfaction and retention. Responsibilities include analyzing customer data, managing sales initiatives, developing market segmentation strategies, collaborating with teams to manage projects, and maintaining strong communication with clients and stakeholders to ensure excellent service delivery.

Qualifications

• Strong analytical skills to assess customer data and generate actionable insights
• Excellent communication skills to maintain client relationships and convey strategies effectively
• Proven experience in sales and market segmentation to optimize customer engagement and business growth
• Competency in project management to lead and coordinate complex initiatives
• Ability to work collaboratively in a fast-paced environment
• Bachelors degree in Business Administration, Marketing, or a related field
• Experience in the Real Estate industry is a plus