Customer Relationship Management Business Analyst

Greetings from MSC Technology India Pvt Ltd!

About the Company:

MSC Technology is a product-based company and international organization providing exclusive IT solutions to MSC (Mediterranean Shipping Company S.A.) Agencies worldwide through MSC Geneva H.O. MSC Technology is the IT arm of MSC, with offices in India and the USA. Though established in 2007, the organization has grown rapidly under the able management and experience of the thoroughbred professionals in the organization. MSC Technology is now setup in Chennai & Bangalore (South India), where Bangalore office is our BCP office started in May 2018.

Role: SENIOR DYNAMICS 365 ANALYST

Job location: Bangalore Yelahanka

Job Description:

• Requirements Gathering: Ability to define business and functional requirements by engaging with stakeholders, ensuring alignment with Microsoft Dynamics 365 and Power Platform capabilities.
• Solution Design: Expertise in collaborating with Solution Architects and Developers to create high-level and low-level solution designs.
• Product Vision: Capability to work closely with the Product Owner to shape and contribute to the Product Vision.
• Backlog Management: Proficiency in owning and managing the Product Backlog, documenting requirements in User Stories, and securing sign-off from the Product Owner before development.
• Functional Design: Ensure that solutions meet user needs and are consistent with Dynamics 365 and Power Platform capabilities.
• Development Support: Provide daily support to the Development Team, including detailed specifications and descriptions of User Stories.
• Dependency Management: Skill in managing dependencies of the Product Backlog with other products.
• Configuration and Testing: Ability to perform basic configuration tasks and execute tests effectively.
• Training and Documentation: Contribute to the development of training materials, process documentation, and Gap Analysis.
• User Support: Assist Key Users in testing activities, providing guidance, and addressing their inquiries.