Customer relationship and Admin Manager

Job Profile : Customer Relationship and Admin Manager

Location : Jaipur (Sodala)

Salary : / month

Company Description

Credo Planters specializes in the design and manufacturing of stylish, high-quality fiberglass planters. Known for their modern aesthetics and innovative designs created by expert industrial designers, the products stand out for their elegance and functionality. Unlike conventional planters, Credo's offerings are lightweight, durable, and almost unbreakable, combining beauty with long-lasting practicality. The company is committed to delivering contemporary solutions for both residential and commercial spaces.

Role Description

Own customer communication and office-level administration only . This role ensures customers are informed, staff is managed, records are clean, and expenses are controlled. No involvement in production, core purchasing, or logistics execution.

• Handle inbound leads from WhatsApp, calls, website, Meta ads, architects, and dealers
• Qualify leads and convert them into confirmed orders
• Maintain zero-miss follow-ups using CRM tools
• Share accurate order status updates with customers based on inputs from production and logistics teams
• Coordinate internally for information, not execution
• Handle customer complaints, replacements, and escalations till closure
• Maintain clean customer, lead, and order data in CRM / ERP
• Collect post-delivery feedback and support repeat business

• Manage day-to-day office operations and discipline
• Ensure office infrastructure, utilities, and supplies are functional
• Handle only office-related purchases and consumables
• Coordinate with external service providers for office needs
• Maintain office registers, records, and trackers

• Maintain attendance, leave, and holiday records
• Manage staff documentation including joining forms and ID records
• Coordinate onboarding and exit documentation
• Ensure HR-related formats and SOPs are followed
• Escalate staff-related issues to management with facts, not opinions

• Maintain structured digital and physical documentation
• Ensure all formats, checklists, and approvals are followed
• Update records daily without backlog
• Support audits, compliance checks, and internal reviews
• Ensure zero missing or outdated documents

• Track and record office expenses on a daily basis
• Verify bills, invoices, and reimbursements
• Share expense data with accounts in defined formats
• Ensure expense approvals are taken before spending
• Maintain monthly expense summaries

• No pending customer follow-ups
• All admin records updated same day
• Expense entries done daily
• Clear escalation of issues instead of silent delays

• Customer response and resolution time
• Lead to order conversion rate
• Accuracy of admin and staff records
• Expense variance vs approved budgets
• Zero documentation or compliance lapses

• Clear and assertive communication
• High ownership and execution mindset
• Strong organization and follow-up discipline
• Comfortable with CRM, ERP, Google Sheets, WhatsApp tools
• Ability to manage boundaries and say no when work is out of scope

• 25 years in customer relationship, office admin, or operations support roles
• Experience in manufacturing or multi-team environments preferred