Customer Relations Specialist

Company Description

LVL99 is a New Delhi-based brand that specializes in and locally produced fashion accessories, including bags and footwear. Established in 2021, the brand is committed to supporting skilled local artisans who craft each product with passion and care.

Role Description

This is a full-time on-site role for a Customer Relations Specialist, located in New Delhi. The role involves managing customer support, ensuring customer satisfaction, and assisting with customer retention strategies. Responsibilities include responding to inquiries, addressing concerns, building positive relationships, ensuring clients are happy with their experience, and improving overall customer engagement with the brand.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Strong skills in Customer Retention and building loyalty
• Excellent verbal and written Communication skills
• Ability to problem-solve, handle client concerns, and maintain a positive demeanor
• Experience with e-commerce or retail customer interactions is a plus