Customer Relations Specialist

Technical Skills:

Mortgage Servicing Platforms (ICE MSP)

Encompass (by ICE Mortgage Technology)

Docusign or other e-signature platforms

Microsoft Office Suite:

• Outlook (for communication and task management)
• Data Entry & Management
• Fast, accurate data input
• Working with databases and loan tracking tools Specific

Skills/ Knowledge/ Abilities Required for Position:

Able to work the required business hours as determined by management.

Understand basic mortgage loan boarding business processes.

Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems.

Proficient in reading, writing, and speaking the English language is required.

12th grade, Junior college or Pre-university college degree or diploma required.

Undergraduate degree from a university.

2-3 years of experience in US Mortgage or mortgage servicing operations roles

Entry level Knowledge of ICE Mortgage Servicing Platform (MSP) and ICE Encompass Loan Origination Systems preferred but not required.

Excellent organizational, multi-tasking, data analysis, and follow-up skills.

High comfort level with managing multiple priorities simultaneously.

Strong follow-through to completion on assigned tasks and project work.

Initiative and ability to create relationships of trust with business units, administrative and support staff.

Proven record of accomplishment in meeting deadlines, problem solving and communicating with colleagues in other business units.

Effective communication and presentation skills to summarize and present information.

High comfort level in participating in meetings via phone, and video conferencing.

Exercise good judgment and strong character, motivated, hard working.

Ability to collaborate well with fellow associates, clients, and vendors.