Customer Relations Officer

Job Summary

• To engage with customers via phone to drive sales, build relationships, and provide information, acting as a direct line for the company to enhance customer satisfaction and meet business objectives.

Key Responsibilities

Ensure smooth interaction with customer from booking to delivery

• Make frequent outbound calls to potential and existing customers.
• Inform customers about new products, services, promotions, or discounts.
• Generate and qualify leads, converting them into sales.
• Handle inbound calls, addressing inquiries, complaints, and issues.
• Achieve daily, weekly, and monthly call volume and sales targets.
• Maintain accurate records of calls, customer interactions, and sales data.
• Follow call scripts and established procedures.
• Provide excellent customer service to build rapport and loyalty.

Required Skills & Qualifications

• Skills: Excellent verbal communication, active listening, persuasion, negotiation, problem-solving, and interpersonal skills.
• Attributes: Customer-focused, patient, resilient (handling rejection), organized, and detail-oriented.
• Education: High school diploma or equivalent.
• Experience: Prior experience in telemarketing or customer service is often beneficial.
• Tools: Familiarity with CRM software is often required.