Customer Relations Manager

Recruitment Mantra Hiring Customer Relationship Manager for Manorama Industries Limited

Key Responsibilities

• Support the Sales team in achieving targets by onboarding new customers and maximizing revenue.
• Update sales calls and leads regularly in the Sales Module/CRM system.
• Maintain daily inquiry logs with accurate and timely feedback.
• Build and maintain strong relationships with customers, sales teams, and internal departments.
• Coordinate pre-shipping and post-shipping activities, including KYC documentation approvals from Branch Managers.
• Handle customer service issues and manage escalations to Sales Manager, HODs, or Branch Manager as required.
• Develop marketing materials and sales presentations to support sales initiatives.
• Collaborate with cross-functional teams to fulfill customer requirements effectively.
• Prepare a list of prospective customers and conduct cold calling for business development.
• Submit daily MIS reports to the VP Sales.

Educational Qualifications

• Graduate in any discipline
• Masters degree in Sales & Marketing (preferred)

Experience Required

• 2 to 10 years of relevant experience in Customer Relationship Management / Sales Support