Customer Relations Manager

Hiring: Customer Relations Manager (SaaS / IT Industry)

We are looking for a proactive and customer-focused Customer Relations Manager to join our growing team. If you thrive in a fast-paced IT/SaaS environment and enjoy building strong client relationships while ensuring seamless onboarding and account support, this role is for you.

Role Overview

As a Customer Relations Manager, you will be the primary point of contact for customers, ensuring smooth account activation, timely follow-ups, and effective issue resolution. You will work closely with Sales, Technical, Operations, and Finance teams to deliver an exceptional customer experience throughout the account lifecycle.

Key Responsibilities

• Act as the main point of contact for all customer account-related communication
• Manage end-to-end customer onboarding and account activation
• Proactively follow up on documentation, billing, payments, and service-related matters
• Coordinate with internal Sales, Technical, and Operations teams for timely issue resolution
• Track and monitor customer issues to ensure closure within defined SLAs
• Support invoicing, billing reconciliation, and payment follow-ups
• Maintain accurate and updated customer records in CRM systems
• Prepare MIS reports on account activations, customer follow-ups, and issue status

Preferred Candidate Profile

• 2-3 Years of Experience in the IT industry (SaaS sales background preferred)
• Strong communication and customer handling skills
• Ability to manage multiple accounts and prioritize effectively
• Problem-solving mindset with attention to detail
• Experience working with CRM tools
• Strong coordination and management skills