Customer Relations Manager
98thPercentile
5 - 10 years
Hyderabad
Posted: 22/12/2025
Job Description
Job Title: Student Success Manager (SSM)
Location: Work from Home
Job Type: Full-Time | Night Shift ( 5 day working)
Compensation: Up to 5.5 LPA
About the Company
98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.
Role Overview
As a Student Success Manager (SSM) , you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contactguiding students from enrolment through program completionwhile also contributing to business growth through upselling and cross-selling opportunities.
Key Responsibilities
- Serve as the trusted advisor for students and parents enrolled in our US-based programs.
- Onboard new students, ensuring smooth transitions and clarity on program expectations.
- Provide ongoing support by addressing academic concerns, feedback, and queries.
- Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
- Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
- Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
- Ensure high retention rates by building strong, long-term relationships with families.
Requirements
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and empathy to build trust with parents and students.
- Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
- Ability to work in US time zones (night shift).
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