Customer Relations Executive

Customer Relations and Sales Executive

Lea Clothing Co.

Location: Remote / Hybrid (India)

Type: Full-time

About Lea

Lea Clothing Co. is a women-led fashion brand focused on elevated everyday wear with thoughtful details and personalization. Were growing fast and building a team that genuinely cares about customers, quality, and experience.

Role Overview

Were looking for a Customer Service & Sales Executive who can handle customer queries with warmth and clarity while actively helping convert conversations into sales. This role sits at the intersection of support, retention, and revenue.

Youll be the voice of Leabefore and after the purchase.

Key Responsibilities

Customer Support

• Handle customer queries via WhatsApp, Instagram DMs, email, and calls
• Assist with sizing, fit, styling, personalization (charms), and order-related questions
• Resolve delivery issues, exchanges, and returns smoothly
• Coordinate with logistics and warehouse teams for order follow-ups

Sales & Conversion

• Convert inbound queries into purchases through confident, friendly selling
• Upsell where relevant (personalization, bundles, higher AOV)
• Follow up on abandoned carts and warm leads
• Support ongoing offers, launches, and sale campaigns

Post-Purchase Experience

• Ensure high customer satisfaction and repeat purchases
• Handle complaints empathetically and professionally
• Collect and share customer feedback with the team

What We're Looking For

• 13 years experience in customer service, sales, or D2C fashion brands
• Excellent written and spoken English (Hindi a plus)
• Strong communication skills with a warm, calm, solution-first approach
• Sales mindset without being pushy
• Comfortable using WhatsApp Business, Instagram, Shopify, CRM tools
• Ability to multitask and manage high-volume conversations during sales

Must-Have Traits

• Customer-first mindset
• Clear communicator
• Detail-oriented
• Empathetic but firm when needed
• Loves fashion, styling, and helping women feel confident

Nice To Have

• Experience in fashion / apparel / lifestyle brands
• Familiarity with personalization, sizing support, or styling assistance
• Understanding of D2C metrics like AOV, conversion rate, repeat rate

What You'll Get

• Work with a fast-growing, design-led brand
• Direct impact on customer happiness and revenue
• Learning exposure across support, sales, and retention
• Supportive, founder-driven team culture

How to Apply

Send your CV and a short note on why youd be a great fit for Lea to:

darpan@leaclothingco.com