Customer Relations Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer queries via email, chat, or messaging platforms.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints or escalate complex issues to the appropriate department.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Ensure timely follow-ups on pending queries or unresolved cases.
• Meet performance targets such as response time, resolution time, and customer satisfaction scores.
• Build and maintain positive relationships with customers.
• Provide feedback to management about recurring issues or customer concerns.
• Stay updated with product knowledge, company updates, and service procedures.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM software.
• Patience, empathy, and a customer-first attitude.
• High school diploma or bachelors degree preferred.
• Previous experience in customer service is an advantage.