Customer Relations Executive

About Blitz

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Key Responsibilities

Client Relationship Management

• Be the primary point of contact for daily interactions with assigned clients.
• Develop a strong understanding of each clients business, delivery priorities, and pain points.
• Provide timely and empathetic support, while maintaining a high standard of service.

BAU and Operational Coordination

• Work closely with internal functions (Operations, Tech, Customer Experience) to ensure seamless delivery and resolution of issues.
• Drive daily and weekly coordination to maintain SLA performance and adherence to agreed KPIs.
• Own callouts, service exceptions, and follow-up actions with accountability.

Growth and Account Expansion

• Drive weekly performance calls
• Collaborate with the ESM to expand clients across cities, Pincodes with regular follow-ups.

Client Feedback and Experience Improvement

• Gather structured feedback to identify experience gaps or product/service improvement areas.
• Partner with internal stakeholders to champion client voice and drive enhancements.

Essential Qualifications

• Bachelors degree with a minimum of 1 year of experience in Account Management, Customer Success, or Operations within logistics, e-commerce, supply chain, or SaaS industries.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a client-centric mindset and proactive attitude.
• Highly proficient in Microsoft Excel or Google Sheets with the ability to interpret and analyze data.
• Demonstrated ownership and follow-through across multiple workstreams.
• Comfortable operating in a fast-paced, evolving start-up environment.

Preferred Qualifications

• Prior experience working with mid to large-scale enterprise clients, ideally in logistics or e-commerce enablement.
• Familiarity with CRMs, ticketing systems, and reporting dashboards.
• Ability to translate data insights into client-facing narratives and business decisions.
• Strong stakeholder management skillscomfortable liaising with both client-side and internal teams.

Why Join Blitz?

• Join the forefront of Indias quick commerce movement and work with high-growth brands.
• Enjoy a high-impact role with direct visibility and leadership support.
• Experience a flat, transparent culture with ample growth opportunities in client strategy, sales, and operations.
• Become part of a purpose-driven team where client success equals business success.

*The role will be based out of Bangalore - 6 days working, 5 days WFO*