Customer Relations and Sales Executive

Customer Relations and Sales Executive

Lea Clothing Co.

Location: Remote / Hybrid (India)

Type: Full-time

About Lea

Lea Clothing Co. is a women-led fashion brand focused on elevated everyday wear with thoughtful details and personalization. Were growing fast and building a team that genuinely cares about customers, quality, and experience.

Role Overview

Were looking for a Customer Service & Sales Executive who can handle customer queries with warmth and clarity while actively helping convert conversations into sales. This role sits at the intersection of support, retention, and revenue .

Youll be the voice of Leabefore and after the purchase.

Key Responsibilities

Customer Support

• Handle customer queries via WhatsApp, Instagram DMs, email, and calls
• Assist with sizing, fit, styling, personalization (charms), and order-related questions
• Resolve delivery issues, exchanges, and returns smoothly
• Coordinate with logistics and warehouse teams for order follow-ups

Sales & Conversion

• Convert inbound queries into purchases through confident, friendly selling
• Upsell where relevant (personalization, bundles, higher AOV)
• Follow up on abandoned carts and warm leads
• Support ongoing offers, launches, and sale campaigns

Post-Purchase Experience

• Ensure high customer satisfaction and repeat purchases
• Handle complaints empathetically and professionally
• Collect and share customer feedback with the team
  

What We're Looking For

• 13 years experience in customer service, sales, or D2C fashion brands
• Excellent written and spoken English (Hindi a plus)
• Strong communication skills with a warm, calm, solution-first approach
• Sales mindset without being pushy
• Comfortable using WhatsApp Business, Instagram, Shopify, CRM tools
• Ability to multitask and manage high-volume conversations during sales
  

Must-Have Traits

• Customer-first mindset
• Clear communicator
• Detail-oriented
• Empathetic but firm when needed
• Loves fashion, styling, and helping women feel confident
  

Nice To Have

• Experience in fashion / apparel / lifestyle brands
• Familiarity with personalization, sizing support, or styling assistance
• Understanding of D2C metrics like AOV, conversion rate, repeat rate
  

What You'll Get

• Work with a fast-growing, design-led brand
• Direct impact on customer happiness and revenue
• Learning exposure across support, sales, and retention
• Supportive, founder-driven team culture
  

How to Apply

Send your CV and a short note on why youd be a great fit for Lea to: