Customer Quality Engineer

Title : Customer Quality Engineer

Location : Mysuru, Karnataka

Employment Type : Full-time

Experience : 4-6 years

Position Overview:

We are seeking a proactive, technically competent Customer Quality Engineer to manage all quality-related interactions with automotive OEMs for C-Electrics traction motor controller products. This role will serve as the primary interface between customers and internal cross-functional teams for customer complaints, warranty concerns, field issues, and compliance requirements. The ideal candidate should possess strong knowledge of automotive quality systems, solid root cause analysis capability (8D, 5-Why, Fishbone, etc.), and hands-on experience in handling OEM customers. The position is critical within the Customer Care function, with core responsibility for driving customer satisfaction through timely and structured resolution of product line issues, field complaints, and investigation claims, supported by detailed technical analysis. The role involves collecting and consolidating customer feedback/data, coordinating with Plant Quality and Engineering teams, and ensuring effective containment, corrective, and preventive actions. End-to-end complaint closure and sustained customer satisfaction will be key performance indicators (KPIs) for this role

Skill Required:

• Diploma or Bachelors or degree in Electronics/Electrical Engineering or equivalent
• Hands-on experience in customer complaint handling.
• Strong knowledge of 8D methodology
• Good understanding of IATF 16949 / ISO 9001 requirements
• Experience in an automotive electronics manufacturing environment
• Knowledge of EMS processes
• Familiarity with APQP, PPAP, FMEA, Control Plan
• Strong analytical and communication skills
• Structured problem-solving approach
• Strong customer communication skills
• Cross-functional coordination ability
• Result-oriented and deadline-driven

Key Responsibilities:

1. Customer Interface & Complaint Management

• Act as a single point of contact for customer quality concerns.
• Handle customer complaints related to electronic products (ECU, MCU, motor controllers, PCB assemblies).
• Lead containment actions and ensure timely communication to customers.
• Drive resolution through structured problem-solving methodologies.

2. Problem Solving & Corrective Actions

• Lead and prepare 8D reports for customer complaints.
• Perform Root Cause Analysis using tools such as 5 Why Analysis, Fishbone (Ishikawa) Diagram, Fault Tree Analysis and Pareto Analysis
• Define and implement corrective and preventive actions (CAPA).
• Ensure effectiveness validation and closure within agreed timelines.

3. Data Analysis & Reporting

• Analyse warranty returns, field failures, and production rejections.
• Drive reduction in PPM levels and customer returns.
• Prepare quality dashboards and present performance metrics to management.
• Continuously assess the effectiveness of actions (Initial Containment Actions and Permanent Corrective Actions) for issues and report the outcomes.

What we value:

• Ensuring product reliability, safety, and user satisfaction. We value engineers who take pride in delivering zero-defect products to customers.
• Notice the smallest anomalies, think critically, and test rigorously to uncover hidden defects.
• Ownership and responsibility for their test cases, environments, and reports ensuring completeness and accuracy in every phase. Understand the complete product from firmware logic to hardware behaviour and can anticipate how changes in one part impact the entire system.
• Use data-driven methods, clear documentation, and logical thinking to plan, execute, and analyse test results.
• Communicate clearly, provide constructive feedback, and collaborate with internal teams to improve overall product quality.

WHY this role matters?

This is a high-impact role that ensures the success of our products on-ground with real customers. From capturing customer requirements to enabling smooth homologation, you are the engineer who ensures C-Electrics technology performs seamlessly inside every vehicle. This role gives you great cross-functional exposure and a front-row seat in shaping electric mobility integration in India.

Career progression:

Strong performers will be guided and mentored to progress into:

1. Senior Engineer - Customer quality
2. Customer Quality Specialist

Education qualification:

Diploma or Bachelors or degree in Electronics/Electrical Engineering or equivalent

C Electric TeamCulture:

Youll join a team that is disciplined yet flexible, growth-driven but practical. We believe in feedback loops, performance-led learning, and cross-functional collaboration between engineering, quality, and R&D departments. If youre someone who thrives in fast-paced, hands-on environmentsthis role is made for you. Lets electrify the future together!