Customer Quality - Engineer

You’ll be our : Customer Quality Engineer _ Electrical

You’ll be based at : Ather’s Vehicle Factory at Hosur, TN

You’ll be aligned with : Product Quality Customer Quality Team

You’ll be joining our : Customer Quality, Engineering

What you’ll do at Ather

• Experience in diagnosing electrical and electronic field issues and use of diagnostic tools (Grafana & Superset)

• Monitoring the warranty part inspection (RSA) as per TAT.

• Plan and execute the supplier joint inspection.

• Coordinate with PQ team stakeholders for detailed analysis of field issues to disintegrate them into supplier quality, design, and manufacturing quality categories.

• Record and document all field-reported customer quality issues pertaining ton electrical hardware across the product line.

• Closely work with field quality engineers to identify reporting of issues with maximum clarity.

• Develop, upgrade, and maintain a continuous communication system for quality management and requirements flow for field service teams.

• Bug creation for all the new failures and monitoring and tracking

• Interaction with the field team for a new concern, collecting the data from the field, and prioritizing the issue to the concern team

Here’s what we’re looking for :

•  Strong analytical skills.

•  Daily timely inspection completion of field failure return parts as per TAT

•  Ensure the RSA with proper documentation and evidence.

•  Monitoring the action implemented issues and providing feedback.

•  Supporting for supplier joint inspection and maintaining documentation

• Find New / Critical / Safety Complaints addressing and solving in an immediate manner to reduce customer escalations.

What you bring to Ather:

• BE/B-Tech in Electrical / Electronics Engineering  

• 3-6 years of thorough experience in customer quality function of electrical parts within electric vehicle/Automotive domain