Customer Planner – Assistant Manager- Romanian– Remote Romania*
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Manage a team of 10-15 direct reports
First Point of Contact towards market stakeholder (esp. Sales team) in customer-related daily activities (like as but not only: promo creation in TPM, customer condition updates, assortment maintenance etc.), and interrelated processes (e.g. claims management) discrepancies.
Owns Guardrails and Control points within the processes Customer Planner team is participating in:
o Daily tracking of fulfilment
o Identify hot spots / issues of misses through analyzing the data
o Lead corrective actions to resolve issues
Participates in Short-term S&OP process by delivering required reports, analysis on-time-in-full, being present on decision making meeting, and ensuring that actions as output is the meeting are delivered by the team on-time-in-full.
Identify problems/issues in day-to-day Operations and resolve them proactively with the Customer Planner team, or other respective L2 teams (Master Data, claims etc.), or escalating the missing information to the right departments.
Lead performance calls with the client, owns minutes and actions to be done by the team.
Ensures that absences or leaves in the team are quickly resolved, by maintaining a substitution plan with redistribution of tasks internally.
As escalation person, owns and leads corrective actions in case of negative VOC, unsatisfactory collaboration between the team and the stakeholders, low performance of any team member.
In case of issues proactive communication towards impacted roles, and if issues cannot be solved on team level, escalate quickly.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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