Customer Operations Associate

Company Description

Legend of Toys is a dynamic and innovative company committed to creating exciting, high-quality RC cars, drones, and other toys that offer more than just entertainment. We build unique stories and experiences. By designing, manufacturing, and delivering all products in-house with rigorous 20-point quality checks, Legend of Toys advocates for high standards while showcasing Indian talent in creating globally competitive products. Every toy is built for enthusiasts of all ages who delight in adrenaline-filled play, from off-road adventures to aerial tricks. With a growing community of hobbyists and creators, Legend of Toys embodies values of fun, speed, and fearless creativity.

Role Description

Act as the first point of contact for customers, ensuring smooth communication and timely resolution of their needs.

Build and maintain strong relationships with customers to increase trust and brand loyalty.

Collect, analyze, and interpret customer data to identify trends, issues, and opportunities for improvement.

Collaborate with internal teams to ensure customer requirements are met efficiently.

Maintain detailed records of customer interactions and feedback for reporting and process improvement.

Share insights and suggestions with the leadership team to improve processes, products, and services.

Conduct periodic follow-ups with customers to ensure satisfaction and retention.

Assist in creating simple reports, trackers, and documentation related to customer experience and outcomes.

Qualifications

• Strong skills in Customer Operations, Customer Success, and Customer Experience to effectively address inquiries, feedback, and provide solutions.
• Proficiency in Support and Training to assist customers and support product education and engagement initiatives.
• Excellent communication and interpersonal skills to build positive relationships with customers and team members.
• Ability to work collaboratively in an on-site team environment, with a proactive and problem-solving attitude.
• Experience in customer operations or related roles is advantageous but not mandatory.