Customer Experience/Telesales Executive

Job Description: Customer Experience/Telesales Executive

Location: Gurugram

Experience: 2+ years in Customer Experience / Support / Success/Telesales

Start Date: Immediate

About Cumin Co.

At Cumin Co., were on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routineit's a ritual of love and connection. We craft tools that honour that belief.

Website: www.cuminco.com

Instagram: https://www.instagram.com/cuminco_india/?next=%2F

Role Overview:

We are seeking a passionate and empathetic Customer Experience Executive to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand while also contributing to telesales and conversion of inbound leads.

Key Responsibilities:

• Serve as the main point of contact for customer queries via email, chat, and phone.
• Manage the post-purchase journey including order tracking, issue resolution, replacements and returns.
• Convert inbound inquiries and leads into successful orders wherever possible.
• Handle telesales interactions, assisting customers with product recommendations and guiding them through the purchase process.
• Address customer complaints with professionalism, empathy, and swift resolution.
• Collaborate with logistics and product teams to troubleshoot issues.
• Identify and escalate common customer pain points to improve overall experience.
• Create and maintain accurate, clear, and concise support documentation and FAQs.
• Monitor customer satisfaction metrics and contribute to improving CSAT scores.

Desired Skills & Qualifications:

• Minimum of 2 years of experience in customer support, customer experience, telesales or customer success roles.
• Fluency in English (both written and spoken); Hindi proficiency is a plus.
• Comfortable handling customer calls and telesales conversations.
• Strong problem-solving skills and a customer-first attitude.
• Excellent written and verbal communication skills.

Perks & Benefits:

• Opportunity to work with a purpose-driven brand.
• A chance to contribute to a high-growth D2C startup.
• Be part of a warm, values-led team focused on wellness and sustainability.