Customer Experience Partner (Role is open for Persons with Disabilities)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Title: Customer Experience Partner

Role Summary

We are looking for a results-driven professional to manage customer accounts within our Cold Chain and Integrated Supply Chain Logistics business. The role involves end-to-end ownership of customer relationships, supply chain execution, and financial performance, ensuring seamless delivery, temperature integrity, and high customer satisfaction by leveraging Maersks global network and digital platforms.

Key Responsibilities

• Own and manage key customer accounts, acting as the single point of contact and ensuring strong customer relationships.
• Manage end-to-end supply chain and cold chain execution from sourcing to final delivery.
• Coordinate shipment planning, customs clearance, documentation, and logistics operations including warehousing and transportation.
• Ensure cold chain compliance, service quality, and timely delivery.
• Own financial performance including receivables, collections, dispute resolution, and cost optimization.
• Leverage digital platforms to provide shipment visibility and performance insights.
• Monitor KPIs related to service, cost, and customer satisfaction and share regular updates with stakeholders.
• Identify and mitigate operational risks and drive continuous improvement initiatives.
• Ensure adherence to SOPs and internal operating procedures.

Required Qualifications

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience managing end-to-end supply chain and/or cold chain operations in logistics or freight forwarding.
• Strong understanding of international trade regulations, customs procedures, and Incoterms.
• Excellent communication, stakeholder management, and analytical skills.
• Proactive, ownership-driven mindset with the ability to work under tight deadlines.
• Proficiency in digital platforms and supply chain management systems.