Customer Experience Manager

Position: Customer Experience Manager

Location: Noida

Company: Eqaro Guarantees

Company Description

Eqaro Guarantees is a technology-led Financial Guarantees company based in Noida, India. As a pioneer in the industry, Eqaro is committed to fostering economic growth by offering guarantees in lieu of collaterals and cash for individuals, entrepreneurs, and businesses. Our goal is to build a trust ecosystem that de-risks transactions and empowers people and organizations to unlock their full potential. Backed by strong leadership, global expertise in surety business, and a robust governance framework, Eqaro continues to shape the future of financial guarantees.

Role Overview

The Customer Experience Manager will be responsible for closing sales and managing end-to-end coordination for corporate employees interested in Eqaros Zero Deposit Accommodation offering. Acting as the single point of contact, the role involves understanding employee requirements, offering suitable property options, scheduling and managing property visits, and coordinating closely with onboarded partners to ensure successful closures and a superior customer experience.

Key Responsibilities

1. Lead Management & Sales Closure

Act as the primary POC for employees from partnered corporates showing interest in Zero Deposit Accommodation.

Make outbound and inbound calls to understand detailed housing requirements including location, budget, occupancy, and timelines.

Present suitable property options and drive the decision-making process toward closure.

Achieve assigned conversion and revenue targets.

2. Property Visit & Stakeholder Coordination

Schedule and manage property visits between corporate employees and onboarded partners.

Coordinate closely with partners to ensure availability, readiness, and smooth execution of visits.

Follow up post-visits to address concerns and move leads toward final closure.

3. Partner & Internal Coordination

Liaise with zero-deposit accommodation partners to match inventory with employee needs.

Ensure accurate communication between employees, partners, and internal teams.

Resolve coordination or operational issues in a timely and professional manner.

4. CRM & Reporting

Maintain accurate records of calls, follow-ups, visits, and closures in CRM systems.

Share regular performance reports and insights with the central team.

5. Customer Experience

Deliver a high-quality, professional, and empathetic experience to all corporate employees.

Handle objections, queries, and concerns effectively while maintaining service excellence.

Qualifications & Requirements

Preferred: Candidates from Airlines, Hospitality, Travel, Luxury Retail, or Service Industry backgrounds with strong customer-handling exposure.

Mandatory: Excellent English communication skills (spoken) are mandatory; candidates must be confident in handling professional conversations with corporate employees.

Mandatory: Candidates must be currently residing in Noida; applicants living outside Noida will not be considered.

Bachelors degree in any discipline (preferred).

13 years of experience in inside sales, customer support, customer success, or relationship management roles.

Strong persuasion, negotiation, and objection-handling skills.

Comfortable working in a target-driven and fast-paced environment.

Familiarity with CRM tools and basic reporting in Excel.

High level of professionalism, ownership, and attention to detail.

Candidates not meeting the above criteria are requested not to apply.

Why Join Eqaro?

Work with a fast-growing, tech-led financial services organization.

Direct ownership of the sales closure process and customer success.

Exposure to corporate clients and a structured partner ecosystem.

Opportunity to grow into senior sales or account management roles.