Customer Experience Intern

Role Overview

Were looking for a confident, empathetic, and relationship-driven Customer Experience Intern who will work directly with our premium customers and ensure they receive a seamless, high-touch experience.

You will act as the first point of trust for our most valued users managing relationships, resolving concerns, and ensuring every interaction leaves a positive impression.

If you come from hospitality, B2B sales, or any service-focused background and understand that customer experience is everything, this role will give you real ownership from Day 1.

Duration : 6 months

Location: HSR Layout, Bangalore

What Youll Be Responsible For

• Managing relationships with premium customers through calls and messages
• Resolving high-priority queries with speed, clarity, and empathy
• Acting as a bridge between customers and internal teams
• Handling escalations professionally and ensuring complete resolution
• Maintaining detailed records of interactions and follow-ups
• Identifying recurring concerns and suggesting service improvements
• Supporting Chitra in day-to-day customer operations

Who Were Looking For

• Strong communication skills in Hindi & English
• Background in hospitality, B2B sales, customer service, or relationship management
• Naturally empathetic and calm under pressure
• Confident in speaking with premium customers
• Strong ownership mindset you dont pass problems, you solve them
• Comfortable working in a fast-paced startup environment
• Basic Excel / Google Sheets knowledge is a plus

Why This Role Is Exciting

• Direct exposure to premium customer relationship management
• High ownership from Day 1
• Real-world experience handling escalations and service recovery
• Opportunity to build strong communication and stakeholder skills
• Mentorship and structured learning
• Internship certificate + performance-based recommendation
• Potential full-time opportunity based on performance