Customer Engagement Specialist

Freshly is a fast-growing quick-delivery platform focused on genuinely fresh, high-quality food fruits, vegetables, freshly milled atta, dairy, and more. As we grow, we are looking for customer-focused individuals who can help us build a strong and thoughtful customer experience.

We are currently hiring for:

Customer Engagement Specialist

Key Responsibilities:

• Convert new leads into active customers
• Call customers to introduce Freshly and explain the offering
• Work on customer retention and churn management
• Re-engage inactive customers and strengthen relationships
• Conduct customer interviews to gather insights and feedback
• Share customer insights with the team to improve the product and experience

Qualifications:

• Graduate (any stream)
• Minimum 1 year of experience in Customer Support, Customer Success, Telecalling, or similar roles
• Strong communication skills in Hindi and English
• Comfortable handling customer conversations on WhatsApp and phone calls
• Customer-first mindset with patience and problem-solving ability

Key Skills required

• Lead conversion and follow-ups
• Strong verbal communication & calling etiquette
• Customer retention & churn management
• Customer interviews & insight gathering
• Relationship building and persuasion