Customer Education Manager (Global Enablement)

UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize

operational uptime and reduce downtime for industrial and enterprise clients. Our

innovative platform harnesses cutting-edge data science to deliver actionable insights,

ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial

Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to

explain interrelations across upstream/downstream equipment, adapt to changes, identify

problems, and give prescriptive diagnosis like a human expert would.

Customer Education Manager (India-based, Global Support)

Location: India (Bangalore)

Function: Customer Success / Enablement

Role Type: Full-time

About the Role

UptimeAI is looking for a Customer Education Manager to own UptimeAI training and certification programs. You will ensure customers adopt UptimeAI successfully, achieve measurable outcomes, and gain the knowledge and confidence to maximize the platforms value. You will also empower the Customer Success team to deliver these programs consistently across the globe.

What Youll Do

Lead Customer Training & Certification Programs

• Design, build, and maintain structured training paths, certification programs, and embedded platform learning experiences for customers.
• Develop scalable onboarding and skill-building curricula across industries and regions.
• Define learning objectives, success metrics, and evaluation frameworks.
• Ensure programs drive adoption, reduce friction, and accelerate time-to-value.

Create Engaging Customer-Focused Content

• Develop high-quality modules, guides, assessments, learning content, and in-app/platform embedded training.
• Leverage AI-enabled tools (video generation, auto-authoring, adaptive learning) for faster, more effective content creation.
• Maintain a consistent, professional, and customer-friendly educational style across all materials.

Empower Customer Success

• Enable the Customer Success team to deliver training and certification programs confidently and effectively.
• Gather feedback and measure training effectiveness to refine and improve programs continuously.

Measure Impact & Drive Continuous Improvement

• Track key KPIs: adoption, completion, certification rates, in-platform engagement.
• Analyze outcomes to enhance learning experiences and maximize customer value.

Collaborate Across Teams

• Work with Product, Engineering, and Customer Success to ensure training is aligned with product updates and customer needs.
• Partner with Marketing for Academy branding, communication, and promotion.

What You Bring

• 7+ years in Customer Education, Instructional Design, Training Program Management, or similar roles.
• Proven experience designing training and certification programs, including embedded learning in SaaS platforms.
• Ability to simplify complex technical concepts for customer audiences.
• Hands-on experience with LMS, AI-enabled content creation, and digital learning best practices.
• Strong project management, communication, and global collaboration skills.
• Experience in industrial platforms, AI/ML products, or engineering-heavy domains.
• Prior work building customer academies, certifications, and embedded learning experiences.