Customer Delight Executive - Premium Fashion Brand | Ecommerce

Surma is a premium fashion ecommerce brand known for its curated collection of contemporary and timeless styles. Committed to delivering exceptional quality, Surma creates a seamless blend of modern design and traditional craftsmanship. Our mission is to provide customers with an unparalleled shopping experience, offering clothing and accessories that celebrate individuality and style. Based in Gurugram, we pride ourselves on maintaining high standards of excellence and customer satisfaction.

Role Description

This is a full-time, on-site role for a Customer Delight Executive at our Gurugram office. The Customer Delight Executive will be responsible for ensuring customer satisfaction and delivering exceptional support through prompt resolution of inquiries and issues. Day-to-day tasks include responding to customer queries across various platforms, building strong customer relationships, analyzing feedback, identifying trends for improvement, and maintaining detailed records of customer interactions to enhance the overall shopping experience.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service to provide a seamless client experience.
• Proficiency in Customer Support and a customer-centric approach to resolving queries efficiently and empathetically.
• Excellent Communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Strong Analytical Skills to evaluate customer feedback, identify patterns, and suggest improvements.
• Ability to work collaboratively within a team and multitask in a fast-paced environment.
• Prior experience in the ecommerce or fashion industry is an advantage.
• Bachelor's degree in Business, Communication, or any related field is preferred.

Why this role matters?

At Surma, customer experience is not a function its a core part of the brand.

This role sits at the intersection of product, operations, and brand, and will directly shape how customers feel about us.

Interested?

Please send your CV to ankur@surma.in with the subject line: Customer Support Executive