Customer Contact Representative

Job description

Company Description

NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Overview

We are seeking a dedicated Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site position where you will play a key role in delivering exceptional customer support, ensuring satisfaction, and enhancing the overall customer experience.

Key Responsibilities

• Handle customer inquiries and concerns with professionalism and empathy
• Resolve issues promptly to maintain high satisfaction levels
• Build and maintain positive customer relationships
• Support the team in improving customer service processes
• Multitask effectively while maintaining attention to detail

Qualifications

• Strong communication and interpersonal skills
• Ability to problem-solve and manage multiple tasks
• Patient, positive, and detail-oriented attitude
• Prior experience in customer service is an advantage
• Fluency in multiple languages is a plus
• Minimum qualification: High school diploma or equivalent

Salary & Benefits

• CTC Range: 26,000 40,000 per month
• Night Shift Allowance: Additional pay for hours beyond 40 per week
• Perks:
• Complimentary meals during shifts
• Cab facility available between 9 PM 6 AM
• Temporary accommodation provided for 5 days upon relocation

Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time