Customer Contact Comms New Associate
Accenture
0 - 1 years
Mumbai
Posted: 12/19/2024
Job Description
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? o Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, l live chat or other channels as may be established from time to time o Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner o Ensure proper documentation, notification, tracking and follow up o Primary responsibilities are focused on customer contact and ensure accurate transactional processing o Maintain strong and current product and process knowledge o Ensure compliance to the client policies and procedure o Work on additional projects/ tasks as may be assigned from time to time o Good communication skills verbal and written Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? o Good communication skills verbal and written o Willing to work in rotational shifts (24/7/365), primarily night shifts. o 0-1 years Customer Service Experience across email, phone & chat o Catered to International Clients preferably in a tech support role o Willingness to go above and beyond for time sensitive client requests o Good to have: o Prior experience with CRM tools such as SFDC, HubSpot, Zoho o Worked for B2B clients o Experience with data center terminologies and technologies desired o Knowledge and experience with telecom circuit ordering and provisioning desired o Knowledge of Internet, hosting, network and telecommunications services industries desired o Knowledge of MS Office desired
Roles and Responsibilities: o Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time o Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner o Ensure proper documentation, notification, tracking and follow up o Primary responsibilities are focused on customer contact and ensure accurate transactional processing o Maintain strong and current product and process knowledge o Ensure compliance to the client policies and procedure o Work on additional projects/ tasks as may be assigned from time to time
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? o Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, l live chat or other channels as may be established from time to time o Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner o Ensure proper documentation, notification, tracking and follow up o Primary responsibilities are focused on customer contact and ensure accurate transactional processing o Maintain strong and current product and process knowledge o Ensure compliance to the client policies and procedure o Work on additional projects/ tasks as may be assigned from time to time o Good communication skills verbal and written Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? o Good communication skills verbal and written o Willing to work in rotational shifts (24/7/365), primarily night shifts. o 0-1 years Customer Service Experience across email, phone & chat o Catered to International Clients preferably in a tech support role o Willingness to go above and beyond for time sensitive client requests o Good to have: o Prior experience with CRM tools such as SFDC, HubSpot, Zoho o Worked for B2B clients o Experience with data center terminologies and technologies desired o Knowledge and experience with telecom circuit ordering and provisioning desired o Knowledge of Internet, hosting, network and telecommunications services industries desired o Knowledge of MS Office desired
Roles and Responsibilities: o Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time o Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner o Ensure proper documentation, notification, tracking and follow up o Primary responsibilities are focused on customer contact and ensure accurate transactional processing o Maintain strong and current product and process knowledge o Ensure compliance to the client policies and procedure o Work on additional projects/ tasks as may be assigned from time to time
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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