Role - Customer Care Support

Qualification: B.Sc (Agri) / ABM (Agriculture Business Management)

Experience: 1-2 years

Preferred Industry: Agro Chemical / Agriculture Input Industry

Job Location: Ahmedabad, Gujarat

Key Responsibilities:

Attend incoming calls and manage customer queries from farmers, dealers, and distributors.

Provide timely solutions and technical support related to products, crops, pest management, and field issues.

Prepare, review, and manage marketing and technical content as required.

Assist the Marketing Manager by creating relevant content for social media platforms.

Manage and update technical content on the company website.

Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).

Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.

Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively.

Skills & Competencies:

Strong communication skills in English, Gujarati, and Hindi

Good written communication and documentation ability

Customer Care Support