Customer Care Specialist

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Order Punching: Efficiently input orders into the system to ensure accurate processing.
2. Order Following from End to End: Monitor orders from initiation to completion, ensuring all steps are followed correctly.
3. Ensuring Maximum Support for Digital Platforms: Provide comprehensive support for digital platforms to enhance user experience and operational efficiency.
4. Follow‐up on Timely Deliveries: Ensure that all deliveries are made on time and follow up on any delays.
5. Stock Accuracy Maintenance: Regularly check and maintain stock accuracy to prevent discrepancies.
6. Smooth MSP Operations: Oversee Managed Service Provider (MSP) operations to ensure they run smoothly.
7. Reporting of Complaints: Document and report any complaints received to facilitate resolution.
8. Organize Delivery: Coordinate and organize delivery schedules to ensure timely distribution.
9. Maintain and Issue Accompaniments: Ensure all necessary accompaniments are maintained and issued as required.
10. Maintain Inventory at Optimum Level: Keep inventory levels at an optimum to meet demand without overstocking.
11. Proactive Information to Customers in Case of Issues: Provide proactive updates to customers if any issues arise.
12. Maintain Stock Accuracy: Continuously monitor and maintain stock accuracy.
13. Issue Lens Delivery: Manage the delivery of lenses to ensure they reach customers promptly.
14. Daily Communication Across Various Platforms: Communicate daily via email, phone calls, and WhatsApp to ensure effective coordination and customer service.

Meghashree moved FTE process

Your ZEISS Recruiting Team: