Customer Care Professional

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Location

Mumbai (On-site role)

Hiring Areas:

• Western Railway: Churchgate to Mira Road
• Central Railway: CST to Thane
• Harbour Railway: Masjid to Vashi

Role Overview

We are looking for enthusiastic and dedicated Customer Service Representatives to join our team in Mumbai. This is a full-time, on-site position where you will play a key role in delivering outstanding customer support, ensuring satisfaction, and creating a positive customer experience.

Key Responsibilities

• Interact with customers to address inquiries and concerns
• Provide timely and effective solutions to customer issues
• Ensure high levels of customer satisfaction and loyalty
• Maintain professionalism and empathy in all customer interactions
• Support continuous improvement of customer service processes

Qualifications

• Strong verbal and written communication skills
• Ability to empathize with customers and deliver exceptional service
• Problem-solving and conflict resolution abilities
• Good organizational and time management skills
• Prior customer service experience is an advantage
• Bachelors degree in a related field preferred

Eligibility: HSC with minimum 6 months experience OR fresh graduates

Salary & Benefits

• Competitive salary offered up to 4 LPA
• Opportunities for growth and career development

Thanks & regards,

HR Team.