Customer Care Professional

About the Role

Key Stone Services is looking for a highly organized, proactive, and professional Customer Care Specialist / Virtual Assistant & Customer Liaison to support both customer experience and executive operations. This is a high-visibility role where you will serve as a key point of contact for customers while also assisting the CEO, CRO, and Chief of Staff with day-to-day coordination and administrative support.

Key Responsibilities

• Serve as the primary point of contact for customers and ensure a smooth, personalized experience
• Handle customer concerns with empathy, discretion, and sound judgment
• Manage calendars, meetings, and administrative coordination for leadership
• Coordinate communication across customers, factory partners, and internal teams
• Draft polished emails, reports, and other written communications
• Maintain accurate records, files, and customer feedback logs
• Proactively resolve scheduling and workflow bottlenecks

Requirements

• Strong verbal and written English communication skills
• Experience in customer service, executive assistance, client relations, or operations
• Excellent organizational and multitasking abilities
• Strong judgment and ability to handle sensitive matters confidentially
• Proficiency with tools such as Slack, Google Workspace, and CRM platforms
• Independent, detail-oriented, and proactive work style