Customer Care Executive

Location: Sec 63, Noida, U.P

Salary: 12,000 20,000 per month

About DiamondLady

DiamondLady is a growing womens western wear brand, creating globally inspired designs for the modern woman. From everyday elegance to statement dresses, we focus on quality, consistency, and a strong customer experience as we scale.

Role Overview

We are looking for a Customer Care Representative to manage end-to-end customer support across chats, emails, and calls. This role is critical in ensuring a smooth, professional, and empathetic experience for every DiamondLady customer.

Key Responsibilities

1) Handle customer queries primarily via chat (70%), ensuring quick and accurate responses

2) Manage email support (20%) related to orders, returns, exchanges, and product queries

3) Handle limited inbound/outbound calls (10%) when required for issue resolution

4) Coordinate with internal teams (operations, logistics, warehouse) to resolve concerns

5) Maintain clear documentation of customer interactions

6) Ensure high customer satisfaction and timely resolution of issues

Requirements

1) Strong written and verbal communication skills

2) Basic computer proficiency (email, chat tools, CRM preferred)

3) Ability to handle customers patiently and professionally

4) Prior experience in customer support or e-commerce is a plus

5) Willingness to learn processes and work in a fast-growing brand environment

What Youll Get

1) Stable role in a growing fashion brand

2) Clear processes and structured workflows

3) Opportunity to grow with the company

4) Supportive and professional work culture