Customer Care Executive

Location: Vadodara

Job Type: Full-time

Experience: 01 Years

Shift- Rotational Shift

Job Description:

We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and escalate issues when necessary
• Maintain records of customer interactions and follow up as required
• Coordinate with internal teams to ensure customer satisfaction
• Meet quality and performance standards set by the organization

Skills Required:

• Excellent communication and interpersonal skills
• Active listening and empathy
• Time management and multitasking
• Professional attitude and teamwork
• Proficiency in Spanish is preferred.