Customer Care Executive

Location: Mumbai

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

• Maintain accurate patient records & follow-ups
• Handle patient inquiries, appointments & service coordination
• Deliver a warm, professional & empathetic patient experience
• Manage front desk interactions & patient flow
• Coordinate with medical & support teams for seamless service
• Address patient concerns, feedback & service recovery
• Ensure high standards of customer service aligned with healthcare protocols
• Support billing coordination & basic administrative tasks

Experience in Hospitality / Guest Relations / Customer Service

Strong communication & interpersonal skills

Patient-first attitude with empathy & professionalism

Ability to handle sensitive situations calmly

Basic knowledge of healthcare environment is a plus

Candidates from hotel, airline, clinic, wellness or service industry with strong customer handling experience.