Customer Care (E-Commerce)

LOCATION: BANDRA WEST, MUMBAI

Roles and Responsibilities

• Handling customer queries across different touchpoints
• Acknowledging and timely resolving customer complaints
• Coordinating with internal teams to close customer issues
• Be knowledgeable and support customers across the purchase
• Meeting established customer service KPIs, metrics, and goals

Candidate Profile

• Bachelor's degree from a reputed college or university
• Minimum 2+ years work experience in a customer service role
• Experience in an e-commerce environment is strongly preferred
• Strong oral and written communication skills
• Ability to listen, de-escalate, and solve customer problems
• Ability to multi-task, manage time, and prioritize tasks

Job Benefits & Perks

• Salary at par with industry standards
• Health insurance and benefits