Customer Care Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

About the Role

About the Role

• Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on

• Handle an incoming case queue and help resolve customer issues in a timely manner

• Clearly and succinctly detail communications to customers

• Liaison between the customer and our internal teams to ensure the customers’ needs are being met

• Prioritise and raise customer issues as the need arises

• Shift timings :- 11:00 AM to 8:00 PM IST

About You

Basic Qualifications

• 5+ years of Customer Support experience

• Experience in a customer support role in SaaS environment

• Bachelor’s degree or equivalent experience; business or technical degree

• Experience with case management systems

Other Qualifications

• Experience with Salesforce is an advantage

• Solid digital literacy (Excel, Word, PowerPoint, software applications)

• Able to absorb new concepts and technologies quickly

• Attention to detail and able to keep track of lots of data effectively

• Excellent teammate who will work across the organisation and company to continue improving the way we serve our customer

• Ability to collaborate and build positive relationships

• Excellent verbal and written communication skills

• Solid computer skills (Excel, Word, PowerPoint, software applications)

• Ability to understand and interpret data from multiple sources

• Efficiently research customer issues and questions with a follow through to resolution

• Ability to work in a fast paced, dynamic, and upbeat environment

• Forward-thinking individual who will analyse and improve current processes

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!