Custom Software Engineer
Accenture
2 - 5 years
Pune
Posted: 25/02/2026
Job Description
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Atlassian JIRA, Atlassian Jira Service Management
Good to have skills : Atlassian Jira Align
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking an experienced Jira Administrator with expertise in both Atlassian Jira (Software) and Atlassian Jira Service Desk (Service Management). The role involves configuring, administering, and optimizing Jira environments to support software development teams, ITSM processes, and enterprise service management functions. The ideal candidate will partner with stakeholders across IT, development, and business teams to ensure Jira is a reliable, scalable, and user-friendly platform.
Roles & Responsibilities:
Jira Administration (Core Jira Software):
Configure and maintain Jira projects, boards (Scrum/Kanban), workflows, issue types, custom fields, and screens.
Manage permissions, roles, groups, and notification schemes to ensure proper access control.
Design, implement, and maintain automation rules to streamline processes.
Integrate Jira with other tools (Confluence, Bitbucket, CI/CD tools, Slack, etc.).
Perform instance upgrades, system health monitoring, and backups.
Provide end-user support, training, and documentation for Jira best practices.
Jira Service Desk (Service Management) Administration:
Configure service projects, request types, queues, and customer portals.
Design and maintain SLAs, escalation paths, and reporting dashboards.
Implement workflow automation for incident, problem, change, and service request management.
Enable knowledge base integration with Confluence for self-service support.
Manage customer/user onboarding and access provisioning.
Monitor service performance metrics and generate insights for continuous improvement.
Professional & Technical Skills:
Must Have Skills: Strong hands-on experience with Atlassian Jira Software and Jira Service Desk (Service Management) administration.
Proficiency in configuring workflows, custom fields, schemes, and permissions.
Experience with service management practices (ITIL, ITSM processes).
Familiarity with automation tools (Jira Automation, ScriptRunner, or similar plugins).
Knowledge of integration methods (APIs, webhooks, third-party tools).
Strong understanding of user management and security models.
Experience in reporting & dashboard creation for performance tracking (Agile metrics, SLA compliance, etc.).
Ability to troubleshoot and resolve Jira-related performance, access, and configuration issues.
Experience with Confluence administration.
Knowledge of Atlassian Marketplace apps (Xray, Zephyr, Tempo, Insight/Assets).
Scripting skills (e.g., Groovy, Python, or REST API usage).
Familiarity with Agile at Scale frameworks (SAFe, LeSS).
ITIL Certification or Jira Administrator Certification (ACP-100/ACP-420).
Additional Information:
3–6 years of hands-on Jira administration experience (Software + Service Desk).
Exposure to enterprise-scale Jira environments (on-premises or Atlassian Cloud).15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
