Custom Manager

About Jaipur Rugs:

Jaipur Rugs is one of India's leading manufacturers and exporters of hand-knotted rugs and home furnishings. With a deep-rooted focus on artisan empowerment, sustainability, and global design thinking, the company is a pioneer in bridging traditional craftsmanship with modern luxury aesthetics.

Position Summary: We are looking for a passionate and detail-driven Merchandiser Custom Manager to manage and lead our custom order lifecycle, from client brief to delivery. The ideal candidate will be a B.F Tech graduate , with 45 years of experience in merchandising, ideally with exposure to custom/bespoke products, textiles, or luxury design .

This is a cross-functional role that requires close collaboration with designers, production teams, artisans, and global clients to deliver high-end, customized rugs and textile products that meet aesthetic, technical, and delivery specifications.

Key Responsibilities:

• Manage end-to-end execution of custom and bespoke rug orders , including design interpretation, sampling, costing, production timelines, and final delivery.
• Coordinate with clients, designers, and internal design teams to understand specifications, material preferences, color palettes, and technical requirements.
• Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
• Develop and maintain custom order trackers, T&A (Time & Action) calendars , and internal coordination sheets to ensure timely delivery.
• Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
• Ensure strict adherence to quality and compliance standards for all custom products.
• Support costing and pricing strategies, balancing product value with profitability.
• Work closely with the sales, marketing, and export teams to provide updates, sample approvals, and production status.
• Provide post-delivery feedback and continuous improvement insights for process optimization.

Key Qualifications & Skills:

• B.F Tech (mandatory)
• 45 years of relevant experience in merchandising, preferably in home furnishings, textiles, or bespoke fashion/luxury sector
• Strong knowledge of textile techniques , materials, dyeing processes, and hand-crafted production methods
• Excellent understanding of custom order workflows from client brief to production to delivery
• Strong communication and coordination skills with fluency in both English and Hindi
• Proficiency in MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
• Eye for detail, strong problem-solving skills, and a customer-first mindset
• Ability to work independently and manage multiple projects simultaneously

Preferred Attributes:

• Exposure to global clients or export markets
• Experience working with artisan-based production or luxury/customized product environments
• Interest in sustainable and ethical production processes