Job Description

Role Purpose

We want strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and can execute in a way that encourages creativity and continuous improvement. As the Technical Lead, you will play a pivotal role in leading the design, development, implementation, and support of MS Dynamics 365 solutions. You will work closely with cross-functional teams to deliver high-quality software solutions and ensure that our MS Dynamics 365 Onprem system is optimized to meet business needs.

Preferred: Knowledge of Sales and contract management services programs.

Requirements:

• Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration).
• Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team.
• Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities.
• Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies.
• Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors.
• Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability.
• Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks.

• Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration).
• Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team.
• Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities.
• Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies.
• Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors.
• Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability.
• Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks.

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• Oversee and manage the upgrade and patching process for the Dynamics 365 On-Premise environment, ensuring the system is up to date while minimizing business disruptions.
• Provide ongoing support to resolve complex issues within the Dynamics 365 On-Premise environment, including investigating and addressing critical production problems.
• Enforce best practices in coding, testing, and documentation to ensure high-quality, maintainable, and scalable Dynamics 365 solutions.
• Work closely with cross-functional teams, including functional consultants, project managers, and testers, to ensure seamless delivery of business requirements. Communicate effectively with both technical and non-technical stakeholders.
• Troubleshoot and resolve issues related to MS Dynamics 365 On Prem systems.
• Stay updated with the latest technologies and trends in MS Dynamics 365 Onprem development.

Primary Skill (Must Have):

• Microsoft Certifications such as Dynamics 365 Developer or Technical Consultant
• Proficiency in C#, JavaScript, ASP.NET, MVC, Web API and SQL Server.
• Strong experience with Dynamics 365 On-Premise customization (forms, views, entities, workflows, business rules, custom plugins).
• Experience with Dynamics 365 Finance and Operations (F&O) or other specific D365 modules.
• Experience with integration tools such as Kingsway Soft as well as custom integrations using REST/SOAP services.
• Deep understanding of Microsoft SQL Server, including querying and performance tuning.
• Knowledge of Active Directory integration and security configurations for On-Premise deployments.
• Proven ability to lead and guide development teams, ensuring alignment with project goals, timelines, and best practices.
• Strong analytical and troubleshooting abilities to diagnose and resolve technical challenges in the On-Premise environment.
• Experience with cloud platforms like Azure, AWS.
• Knowledge of Agile development methodologies.

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​​​​​​​Qualifications:

• Bachelor’s degree in computer science, Information Technology, BE, BTech or a related field.
• Excellent communication skills, with the ability to convey complex technical concepts to business users and stakeholders.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to delivering high-quality work.

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2	Team Management	Productivity, efficiency, absenteeism
3	Capability development	Triages completed, Technical Test performance