Key Responsibilities:

Design an end-to-end solution that aligns with business requirements and is scalable.
Deliver good user experience by ensuring no bottlenecks on performance
Work with stakeholders / functional team to understand requirements and map them to the functionality in Dynamics 365 CRM.
Configure and customize CRM to meet specific business requirements, including sales, service, marketing modules and system integration needs.
Implement best practices for the team.
Provide expert guidance to clients on using Dynamics 365 CRM wherever required.
Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to ensure successful project delivery.
Provide support during and after the system implementation.
Troubleshoot and resolve issues post-implementation, ensuring high client satisfaction and system performance.
Stay updated on the latest product features, upgrades, and industry trends to provide informed recommendations.
Document / review SSD (Systems Specification Document), integration document, overall architecture and any other project-related technical documents.

Desired Skills and Experience:

10-14 years of experience in technical role, with a deep understanding of Microsoft Dynamics 365 CRM platform
Good understanding of configuring and customizing D365 application to meet specific business requirements
Experience in overall data modelling
Mandatory Technical Skills:
Good experience in Power Platform (Power Apps, Power Automate)
Hands-on experience in configuring, customizing and implementing key modules of CRM, such as Sales, Service and Marketing.
Strong knowledge of Out of the Box features of D365 CRM in mapping business requirements and identifying specific ones that need customization
End to end solution design to ensure solution meets business requirements and is scalable
Experience in working on SQL server
Good understanding of Microsoft Licenses, cloud architecture
Good knowledge of Azure services
Well versed with integration technologies and good understanding on handling integrations in D365 with other business applications
Experience in ensuring performance is optimized
Good understanding of designing and implementing security in D365
Experience in setting best practices, reviewing technical tasks of the team
Compilation / review technical documentation
Other Mandatory Skills :
Ability to conduct technical sessions for the team.
Strong communication skills with the ability to work with clients and internal teams effectively.
Team management
Experience in .Net
Other Non-mandatory Skills :
Experience in Power BI

CRM Technical Architect