CRM Manager - Luxury Jewellery

we are hiring for luxury jewellery brand, Experience in international market is mandatory.

This role will require you to :

1. Be customer-obsessed and build trust through your conversations

2. Champion opportunities to consistently improve the Angara experience

3. Drive customer retention, reduce churn, and increase customer satisfaction

4. Offer product options, alternatives, customizations to achieve sales goals

5. Build customer loyalty for all present and future purchases

6. Be the voice of the customer and share solutions that will improve our experience

7. Test new strategies and drive customer value

8. Be a team player and collaborate with support teams to address customer calls outs

9. Innovate on the customer's behalf to improve our products & services