CRM Executive - D2C (FMCG)

Job Title: CRM Executive

Location : Connaught Place

Working Days: Monday - Saturday

Shift timings: 9:30AM -6:30PM, 6 DAYS: Monday- Saturday

Job Overview:

Fitspire is looking for a proactive and detail-oriented CRM Executive to manage customer relationships, enhance engagement, and drive retention strategies. The ideal candidate should be comfortable working with CRM tools and analyzing customer data to improve overall customer experience.

Key Responsibilities:

Manage and maintain accurate customer data within the CRM system

Plan and execute customer engagement and retention campaigns

Monitor customer lifecycle and identify opportunities for upselling or re-engagement

Coordinate with marketing and sales teams for campaign execution

Analyze customer behavior, trends, and campaign performance

Generate reports and provide actionable insights to improve customer experience

Ensure timely resolution of customer queries and maintain high satisfaction levels

Requirements:

23 years of relevant experience in CRM or customer engagement roles

Hands-on experience with CRM tools such as Zoho, HubSpot, or similar platforms

Strong analytical and problem-solving skills

Good communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Preferred Background:

• Candidates with experience in D2C or FMCG industries will be preferred