CRM Executive – Collections & After Sales

Job Title: CRM Executive Collections & After Sales

Location: Gurgaon / Sector 48 | Experience: 1 to 2 Years

Project Name Dholera (Gujarat)

BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.

The role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain strong customer communication, and support smooth post-sales engagement.

Collections (Primary Responsibility 70%)

Follow up with customers for pending payments and installment collections

Send payment reminders through calls, emails, and WhatsApp

Maintain collection reports and payment tracking records

Coordinate with accounts and sales teams for payment confirmations

Resolve basic customer queries related to payment schedules

CRM & After Sales (Secondary Responsibility 30%)

Send receipts, welcome letters, and confirmation emails

Maintain and update customer data in CRM systems

Share birthday wishes, festive greetings, and engagement mails

Assist in basic email creatives using Canva

Graduate with 12 years experience in collections, CRM, or customer coordination

Strong follow-up and communication skills

Comfortable with email drafting, calling customers, and payment reminders

Basic knowledge of CRM tools and Canva

Detail-oriented and customer-focused

Immediate joiner preferred

Workplace: Onsite Role, 6 days working (Monday to Saturday)

Office Timing: 10:00 AM to 7:00 PM

Salary: Up to 35,000

Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs

Interview Process: Face-to-Face Interview (No Virtual Interview)