CRM Admin Engineer

About the Company

At NIIT, were transforming the way the world learns, for the better. Thats why the worlds best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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This is 1 year contract role with a possibility of extension or conversion into permanent employee based on performance

5 days, WFO (Gurgaon Sector-34)

Must be ok with EMEA or any other Rotational shifts.

Job Overview

We are looking for a skilled and proactive EspoCRM Team Member who has hands-on experience with EspoCRM , SugarCRM , and VtigerCRM platforms. The ideal candidate will be responsible for implementing, customizing, integrating, and supporting CRM solutions to meet business requirements and improve customer engagement workflows.

Roles and Responsibilities

Configure, customize, and maintain EspoCRM based on business needs.

Migrate or integrate data between EspoCRM , SugarCRM , and VtigerCRM .

Develop and maintain CRM modules, workflows, and automation processes.

Support users by troubleshooting CRM issues and ensuring smooth functionality.

Collaborate with business teams to gather requirements and propose CRM enhancements.

Prepare technical and user documentation for CRM-related processes.

Coordinate with developers and Team for CRM updates and integrations.

Required Qualifications

• B.E / B. Tech / MCA
• 24 years of experience working with EspoCRM, SugarCRM, or VtigerCRM.

Good To Have Skills

• Basic understanding of version control tools (e.g., Git).
• Exposure to UI/UX customization within CRM platforms.
• Must be organized, focused, and driven toward established deliverable dates.
• Must be able to design solutions and form/drive related plans.
• Strong interpersonal skills; must be a team player.
• Understanding business and technical process interrelationships is essential.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.