Crew Lead

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Crew Lead
Location: Bengaluru - Manyata Tech Park

Business & Team:

The Payments domain group delivers the groups information technology functions to ensure the highest levels of customer service through excellent Business vision, process excellence and technology innovation. We deliver robust and innovative business offerings aligned with latest Technology for our internal and external customers, essential tools for our people and innovative product platforms for our customers (including Netbank and CommSec) In Business Banking, we have a vision of becoming the leading business bank, powered by the next horizon of technology. We’re delivering on this by working hand-in-hand with our Technology colleagues to jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people, and building Business solutions for the future.

We put the customer at the center of everything we do and measure our performance against the groups’ external customer satisfaction measures. The Business Banking team within the delivers the future proof Business solutions tied with next generation Technology for our customers.

Our team is composed of strong Domain experts, Engineers and technology leaders, who bring in the right mix of skills to enable this transformation. We also work very closely with our Technology and operations colleagues to support these services which are critical to the Australian and Global economy.

Impact & Contribution:

Working as part of the Payments Senior Leadership team, you will be expected to provide the long running vision to build the futuristic Platform capabilities for all kinds of Payments processing, accountable for prioritizing, coordinating, and leading the execution of technical platform delivery and service management across the BB domain.

Roles & Responsibilities:

A Crew Lead provides the overall leadership and direction for a Crew. They will ensure the outcomes and metrics of the Crew will deliver the best outcomes for our customers and shareholders.

Key responsibilities include:

• Shaping the crew’s purpose in alignment with customer goals.

• Collaborating with Product Owners and Squads to define composition, backlog, and goals.

• Managing inbound dependencies from other business units or lines of business.

• Overseeing platforms with groupwide impact and ensuring alignment with ELT OKRs.

• Leading risk management efforts, especially where product impact affects BU/SU risk profiles

• Run the business i.e. manage the end-to-end value chain from a performance, customer experience, operational risk, compliance, regulatory, cost and revenue perspective (i.e. P&L if applicable).

• Accountable for driving overall application lifecycle decisions (build, scale, decommission, etc.), resilience and tech simplification.

• Accountable for addressing impediments, driving decisions and resolving escalations.

• Collaborate with the Crew Tech Lead to understand key priorities and changes to technology infrastructure.

• Coordinate with channels and functions e.g. Finance to ensure Crew products meet the stated functional and quality requirements

Essential Skills:

• Senior leaders from a business or Technology background

• Overall 20+ years of experience and at least 10 years of leadership (P&L management may be required depending on purpose of Crew), previously been a PO or Similar leadership role of a Product House

• Outstanding delivery and running of large and complex programs

• Desirable to have a working experience in banking domain and a good understanding and knowledge of Payments products and lifecycle.

• Determine purpose, outcomes and metrics for the Crew and deliver against 3-year strategy, Annual Operating Plan and any Executive Leadership Team priorities

Education Qualification: Bachelor’s degree or Master’s degree in Engineering/ Business Administration/ Commerce/ CA