CREDIT PROCESSING OFFICER - DIGITAL

Muthoot

1 - 4 years

Bengaluru

Posted: 27/06/2025

Job Description

KYC Officer

Job Role & Location:

Position                            : KYC Officer - Video KYC & Video PD (Personal Discussion)

Job Location                   : Bangalore

Working days                 : 6 days a week (as per company policy)

Work Timings                 : 9.30am to 6.00pm (as per company policy)

Role description            : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

 

Responsibilities:

  • Carry out Customer Identification process through Video call
  • Performing due diligence checks & reviewing KYC documentation through Video Calls
  • Communicate effectively with customers to guide them through the verification process and address any concerns
  • Ensure accuracy and completeness of documentation and information collected during the VKYC process
  • Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
  • Must exhibit highest standards of customer service & interaction quality
  • Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP’s
  • Collaborate within & other teams to ensure smooth operations
  • Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.
  • Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
  • Adherence to Compliance & NIL deviation


 

Educational Qualifications & Key Skills:

  • Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
  • Credit Underwriting experience (added advantage)
  • Strong Verbal & written communication skills
  • Preferable multi-lingual candidates 
  • Comfortable with inbound & outbound calling and video conferencing
  • Ability to work with software systems
  • Proficient in MS Office (Microsoft Word, Excel, Power point)
  • Ability to communicate effectively with customers 
  • Problem solving. Being able to solve problems efficiently
  • Attention to detail, active listening & being patient with customers
  • Able to work flexible hours to meet operational needs when required

 

Salary: Min 2.50 L and Max 3.50L

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

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